Ten teams. Founder-level attention. A rate that never goes up.
Mazic reads your support tickets, finds every gap in your help center, and fills each one with a product video and a step-by-step article, published into the knowledge base you already run. Founding members get the whole system with our team reviewing every piece, at $299/month locked for as long as you stay.
Book your founding call →25 minutes·I audit your help center before we talk·No prep needed
Your help center, handled.
Cancel any time. Founding members keep the rate for as long as they stay, and get a direct line to the founder.
- ✓Monthly ranked gap report from your live ticket data
- ✓8–10 video + article pairs filling your top gaps
- ✓Published into your help center, one approval click each
- ✓Before/after ticket report on every topic we cover
- ✓Every piece reviewed by our team before it ships
The publish-it guarantee: if your team wouldn't publish what we deliver in month one, month one is free.
From this call to fewer tickets, step by step.
I do the homework
I review your help center against your changelog and public reviews, and bring the findings. You show up, I show you what I found.
Gaps, a live demo, and a decision
We walk through your gaps, I generate a video and article live on your product, and we decide together whether you're one of the ten. Bring whoever owns your ticket metrics.
Connect, then your first gap report
We connect your Zendesk or Intercom together, read-only, in 15 minutes. Your ranked gap report from real ticket data lands within 2 business days.
Content ships, tickets drop, you see the numbers
8–10 video + article pairs fill your top gaps, each one edited and approved by you before it publishes. Every month you get a before/after report on ticket volume for the topics we covered.
Built for ten specific teams. Maybe yours.
✓You're a fit if
- You're a B2B SaaS with roughly 20 to 200 people
- Your support runs on Zendesk, Intercom, or HelpScout
- You ship product at least monthly
- You have a help center that exists but keeps falling behind
- Someone on your team owns a ticket or deflection metric
✕We'll save you the call if
- You mainly need marketing or sales videos
- You're an agency creating content for clients
- You have no ticket history yet (pre-launch)
- You want internal training content for tools like SAP or Workday
Pick a time. I'll bring your gap audit.
25 minutes. By the time we talk, I'll have already reviewed your help center. Worst case, you leave with the findings and we never speak again.
What happens on the call?+
Three things. I walk you through the gaps I found in your help center. I generate a video and article live, on your product, so you see the quality with your own eyes. Then, if it makes sense for both of us, I explain how to claim your spot. No slide deck, no discovery interrogation.
Do I need to prepare anything?+
No. The booking form asks for your help center link so I can do the prep. The one thing that makes the call more useful: bring whoever owns your ticket metrics, if that's not you.
What if we're not a fit?+
Then you keep the audit findings and fix the gaps however you like. Genuinely. The teardown is yours either way, and I'd rather say no fast than sell you something that won't move your numbers.